Welcome to the Help section of the Telemate Virtual Care Platform. Below you will find articles showing you how to use our system and should also help answer any basic questions you have. Please find the heading that applies to you for proper help. If you are unable to get your question answered here please contact your Account Manager or our Support Desk via email at Help@telematehealth.com or by phone at 855-285-0529 extension 2
Getting Started With The Virtual Care Platform
The Requirements to use the Virtual Care Platform are very simple and are as follows.
- A Minimum internet speed of 1megabyte per second upload and dowload speed, per person
- For best quality we reccomend 1.5 megabytes per second upload and download speed, per person
- For Example: If you are having a session with 3 people, including yourself, you are connecting to two other people. Needing at least 2 megabytes per second upload and download
- If you are unsure what your connection speed is test it using a third part speed test website such as speedtest.net
- For best quality we reccomend 1.5 megabytes per second upload and download speed, per person
- A microphone and camera. Most modern USB webcams will have both of these in them and will satisfy the require. Mobile phones and tablets also have these built in.
- We strongly recommend using a headset or headphones to cut down on echo and background noise, though this is not required strictly speaking.
- Having Zoom installed on your computer or mobile device
- Please Note: All Telemate Devices come with Zoom Installed already
- See our "How To Install Zoom" article for instructions on how to do this
1. Our Virtual Care Platform uses Zoom to run and it must be installed in order for the video sessions to work properly. It only needs to be installed once per device in order to work. This document will show you how to do that so that you can have your sessions without issue.
Please Note: You will be automatically prompted to download and install Zoom when attempting to join a meeting but we recommend going through the process below and testing the connection/audio/video ahead of time to be sure everything is working before an actual session.
Please Note: We recommend downloading and installing Zoom using the Chrome browser, we also recommend using Chrome anytime you access our Virtual Care Platform or have any video session.
2. If you have an account created within the Virtual Care Platform log into the website. On your dashboard you should see the "Install Zoom" button in the bottom left, go ahead and click that.
3. Alternatively if you are a guest for an upcoming session you can download zoom from the "Waiting Room" page by clicking the "Install Zoom" button in the bottom left.
4. A popup window should appear that looks like the one below. Click the "Download Zoom" button in the lower right-hand corner.
Please Note: as the picture says, after you install zoom simply close the window if it appears after Zoom downloads
5. In the lower left-hand corner of your Chrome window, you should see ZoomInstaller.exe start to download, with an estimate for how long it will take. When it has finished downloading, click on ZoomInstaller.exe.
6. In the security prompt that appears, click "Run."
7. When prompted for permission to install, click "Yes".
8. When the installation is complete, you will see this screen
Please Note: Once this window opens close it, you will not need it to start, or access, a video session
9. Go back to Chrome and start your first session.
- If you are an account holder click "Enter Meeting"
- if you are a participant click "Enter Waiting Room"
Please Note: The first time that you launch a session from Chrome, it will ask you for permission to launch. Tick the box next to "Always open links for URL:Zoom Launcher" before clicking "Open URL:Zoom Launcher" to allow Zoom to start, and to prevent the message from appearing again.
10. Once your host connects to you, you may be prompted to choose how to enable your audio. Click "Join Audio by Computer"
Please Note: if you check the box next to "Automatically join audio by computer when joining a meeting" in the bottom left before clicking the green "Join Audio by Computer" button you will not be shown this screen in the future.
For Patients Using The Virtual Care Platform
Please Note That You Can Only Request A Session In Advance If Your Healthcare Provider Has The "Appointment Slot" Feature Active
1. Visit your healthcare provider's booking page, it should look something like the one below
Please Note: Every healthcare practice has a different booking page. Please reach out to your provider for the link
2. Select a healthcare service and a provider
3. Select a day that you would like to have your session
Please Note: Days that have a blue background are the only ones with available session times
4. Select a time slot on the right of the calendar that works for you
Please Note: You can select up to three time slots when you are available. These do not have to be on the same day. This increases your chance of having one of your requested time slots confirmed
5. Once you have selected up to three time slots click the "Schedule Session" button
6. You will be required to register with the Virtual Care Clinic to confirm your session request. You will be asked to enter your Name, Email address, Time Zone, Phone Number, and a Password. Click "Save" to continue once you have entered all of the information.
Please Note: Your Password must be at least 8 characters, with at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character: !, @, #, $, &, or *
7. Review your selected times and enter in note you would like to include with your request
Please Note: If you don't see a notes field, your healthcare provider has disable that feature
8. If the provider does not require a payment for booking, you will see a confirmation message that your request has been submitted and will receive a confirmation email shortly. If the provider does require a payment for booking, click "Enter Credit Card" to continue.
9. Enter your credit card information on the next page. Although we will verify the card when entered, you will not be charged until after the appointment has been scheduled and you click "Enter Waiting Room" to start the session.
This document will show you how to join your session with your healthcare provider. You will either receive an invitation to the session via text message or email.
Please Note: If using a Telemate provided mobile phone or tablet we REQUIRE that you use text invitations
How To Join With A Text Invitation Using A Mobile Device
1. At the time your session is scheduled for click the invitation link in the text message
2. A browser page will not open that looks like the one shown below. Please click the "Enter Waiting Room" Button to begin
Please Note: Depending on your web browser you may need to give Zoom permission to lauch. Please do so if it asks for permission
3. Once you hit the "Enter Waiting Room" icon you should be taken to a screen that looks like this
4. To allow your healthcare provider to hear and see you hit the "Join Audio" and "Join Video" buttons.
Please Note: when you hit the "Join Audio" button a second "Call via Device Audio" may appear, you will need to click that as well.
5. Once you are finished with your session hit the "Leave" button on the top left
How To Join With An Email Invitation Using A Computer
1. Click the blue "Join Session" button contained in the email once it is time for your session
2. A browser window will open, once it does click the "Enter Waiting Room" button
3. If you join the session before your healthcare provider you will see this screen
4. Once your healthcare provider joins and starts the session this box will appear, please click the checkbox in the lower right before clicking "Join Audio By Computer" in the center to join the session with your webcam.
5. You may need to hit the "Start Video" button shown below to allow your healthcare provider to see you
6. Once your session is complete hit the "End Meeting" button to end the meeting.
Please Note: your healthcare provider can end the meeting as well, if they do it will automatically close the meeting on your end.
1. Click on the chat icon shown below
2. The window shown below should appear. Simply type your message and hit the enter key to send it.
For Healthcare Providers Using The Virtual Care Platform
Telehealth Background Information
Two studies that we like to cite are shown below, but there are many many more.
- A study of nearly 100,000 mental health patients at the U.S. Department of Veterans Affairs demonstrated an approximately 25% reduction in hospitalization after initiation of video services.
(Linda Godleski, M.D.; Adam Darkins, M.D., M.P.H.; John Peters, M.S. Psychiatric Services 2012; doi: 10.1176/appi.ps.201100206) -
- Practice-based collaborative care is a complex evidence-based practice that is difficult to implement in smaller primary care practices that lack on-site mental health staff. Telemedicine-based collaborative care virtually co-locates and integrates mental health providers into primary care settings. The objective of this randomized, multisite trial was to compare the outcomes of patients assigned to practice-based and telemedicine-based collaborative care.
(John C. Fortney, Ph.D.; Jeffrey M. Pyne, M.D.; Sip B. Mouden, M.S., C.R.C.; Dinesh Mittal, M.D.; Teresa J. Hudson, Pharm.D.; Gary W. Schroeder, Ph.D.; David K. Williams, Ph.D.; Carol A. Bynum, Ph.D.; Rhonda Mattox, M.D.; Kathryn M. Rost, Ph.D. Am J Psychiatry 2013;:. 10.1176/appi.ajp.2012.12050696)
- Practice-based collaborative care is a complex evidence-based practice that is difficult to implement in smaller primary care practices that lack on-site mental health staff. Telemedicine-based collaborative care virtually co-locates and integrates mental health providers into primary care settings. The objective of this randomized, multisite trial was to compare the outcomes of patients assigned to practice-based and telemedicine-based collaborative care.
- 256-bit AES-encrypted signaling and media stream
- Connections to web app and API through HTTPS only, using TSL 1.3 or 1.2 encryption for in-transit encryption, and TSL 1.0 encryption for older browsers that do not support TLS 1.3 or 1.2.
- 128-bit AES-encrypted full database encryption using BitLocker
- PHI encrypted at rest using AES-256.
- Dedicated data center cage with biometric security, with no reliance on third parties for any routine network maintenance or management
- Each session participant has his/her own individual session access code, which provides granular access and auditability
- Auditing of all system logins and actions by IP addresses and user agents
- No passwords stored on our system; we store salted one-way password hashes only
- Notifications sent from our system, such as invites, notifications, and reminders, never include any PHI
- For additional PCI compliance, no credit cards are stored on our system, nor does any credit card information pass through our system in unencrypted form; all credit card information is vaulted at our PCI-compliant merchant gateway
- Zoom integration: our media streams run point-to-point in one-to-one calls, during which the videoconferencing streams not transiting our infrastructure unless a relay is required. Group calls are still encrypted end to end.
- Unless Customer has chosen to add the Session Recording feature to their account, video streams are not recorded or stored on our servers.
Business Associate Agreement
Because our system was built from the ground up to be HIPAA compliant, we will provide a signed Business Associate Agreement for all customers that request it.
Legislation is changing rapidly in the field, typically in favor of Telehealth. We recommend you contact your state licensing board or regional telehealth resource center to get the most up to date information for your area.
You may also be interested in looking at these resources
- National Conference of State Legislatures : State Coverage for Telehealth Services. See at a glance which states provide Medicaid and or private insurance coverage for Telehealth.
- American Telemedice Association : State Activity Report wiki page for detailed analyses, reports, and on-going legislative actions surrounding the adoption of Medicaid and private insurance coverage for telehealth. The State of The States is a paper they have in which each state is graded based on existing policy barriers to telemedicine.
- Center for Connected Health Policy: interactive map and policy search, sorted by state.
You will need to notify your malpractice insurance provider that you will be providing Telehealth services in order to have proper coverage. Certain insurance providers will require you to amend/update you coverage and their may be a cost involved, but most will simply make a note in your account to ensure you have proper coverage free of charge.
Providers currently using video sessions in a telehealth context say that.
- They have reduced no shows
- the ability to work from home
- More billable sessions because of less "chit chat" with patients
- Great way to fill "non-prime" time slots
- Reduced office expense
- Physical safety
Optional Features of The Virtual Care Platform
Appointment Slots allow you to list available dates and times on a public calendar, so that current and prospective clients can request a scheduled session from you.
If you are an Account Administrator, you can request that this public facing scheduler feature be added to your account by contacting help@telematehealth.com Please include the name of the Account Service(s) that users can request an appointment for. If you have not yet created one, please include the information we will need to create one for you: name, description, payment required (if applicable), and scheduling duration.)
the Virtual Care Platform chat system is an encrypted, in-browser chat that all Virtual Care Platform account holders can use to communicate with their session invitees, or with other account holders in the organization outside of a video session. Chat messages and files transferred through chat are encrypted in transit and at rest.
If you would like to disable the Virtual Care Platform chat on your account, please contact the Support team at help@telematehealth.com from the email address associated with your organization's Account Administrator.
SecureVideo chat messages (or files sent through chat) are retained for 24 hours before they are automatically and permanently deleted. Each user can upload up to 200MB at a time, and up to 1GB per day.
The Pre-Session Form is a form that the patient can fill out before each video session. These can be as simple or as complex as needed, typically we reccomend you use these for things like Statements of Understanding, intake forms, and similar documentation. These documents can be e-signed by the patient and these signatures are non-repudiable and legally enforceable due to the use of our access codes. The Virtual Care Platform uses access codes that are unique to each meeting participant, and we keep a permanent audit trail of all system actions and IP addresses to confirm the identity of a document signee.
Please reach out to your account manager here at Telemate or a member of our support team at help@telematehealth.com so that we can work with you to create the custom documentation you need for your practice.
The ability to record video sessions is an add-on service that is available at request for an additional fee. Each end user is able to decide if they want their session recorded or not. If specified at the time of scheduling, all invitations, reminders, and notifications about the session will alert each participant, in accordance with Federal and State Law, that they are going to be recorded. Furthermore, when each participant arrives at your waiting room, they will again be alerted that the session will be recorded.
Any recordings stored in our system are stored in a HIPAA-compliant Amazon S3 vault. By default, they are accessible only to the session host and Account Administrators but it is possible to allow users to securely share the recordings with other users.
If you are interested in having the ability to record your sessions please reach out to our sales team for a quote at 855-285-0529 extension 1
How To Use The Virtual Care Platform
1. Log into your Virtual Care Clinic account and navigate to your dashboard. Once you do click the "New Session Now" Button in the middle of your screen
2. Fill in the patients name, how they should be notified of the session, and their time zone. If payment is required for the session add that as well.
Please Note: If the patient has an account in our system their name should show on a drop down after typing in part of their name
3. Enter and preform the Session as normal
As a medical provider using the Telemate Virtual Care Platform you will be having remote video sessions with some of your patients instead of seeing them in person. We hope that you use our product often, and enjoy doing so! This document is designed to show you how to setup a Scheduled Video Session. Much like a patient would schedule an appointment with you normally this will allow you to book patients in advance and help you proactively provide quality care, from a distance!
1. Inside of your dashboard click "New Scheduled Session"
2. Select a Date and Time for the Session
3. Select whether you will invite the patient to the session with an email or with a text message
Please note that if the client is using a Telemate mobile device you should always invite them with a text message to that devices number
4. Fill in the patient information
5. If a second patient or medical resource is needed for the session invite them as well using the "Add Participant" button
6. Once all patients and or resources have been invited wait for them to join the waiting room to begin the session by clicking the "Enter Meeting" button on the left
1. Log into the Virtual Care Platform to access your Dashboard.
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- New Session Now:
Schedule a new session for right now (it will prepopulate the date and time). - New Scheduled Session:
Schedule a new session for a future time (you choose the date and time).
- New Session Now:
Please Note: If you choose to do a scheduled session you will be prompted to choose a date and time for the session
2. Once the date and time is selected, or if you chose New Session Now, you will be prompted to enter information for your participant. Start entering the name of your patient, and look for their name in the autofill. It should be followed by the name of your company in parentheses.
3. If you click on their name and then click somewhere else on the window it will shrink and send them an invitation to their default phone number or email
4. When the session appears on your dashboard it will not have an access code assigned to it. This is because the patient will access the session by logging into their account.
1. Log into your Virtual Car Platform account to access your dashboard. If you are on another page simply click the "Videoconference" Tab at the top of the screen.
2. If one of your patients has entered their waiting room you will see the status notification shown below
3. Click on the "Enter Meeting" button to start the session.
Please Note: Only the patients "In Waiting Room" will be a part of the session when you join. If you join before your patient(s) the session will start once they enter the waiting room.
4. When you enter the waiting room/start the session you will be prompted to enable audio, this will allow the patient to hear you. You should click the "Join Audio by Computer" button to use your computer's microphone and speakers.
Please Note: If you click the "Automatically join audio by computer when joining a meeting" option in the bottom left you will not be asked to enable your audio for future sessions.
5. If you choose not to join audio using your computer the patient will be unable to hear you, and you will not be able to hear them. If this happens for any reason simply click the "Join Audio" button in the lower left hand corner of the screen.
6. In order for the patient to see you, click the "Start Video" button shown below
Please Note: The patient will likely need to do these things as well, if you are unable to see them, have them check to make sure they have the video enabled.
1. In the lower right hand corner of the video window, click on "End Meeting" (if you are the host) or "Leave Meeting" (if you are an invited participant). You may need to move your mouse over the video window to make this button appear.
2. If you are the host of the meeting, you'll have an additional option.
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- End Meeting for All: this ends the meeting and closes the program for you and all participants, saving them the step of clicking "Leave Meeting".
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- Leave Meeting: this removes only yourself from the meeting, allowing your participants to continue without you, at least until you enter another meeting, at which point this meeting will automatically end for all participants. (If you were in session with a single participant, they would be in the session alone until they choose to leave as well.)
Within the Telemate Virtual Care Platform the patient has the ability to request a session with one of the medical providers that they are assigned to much in a way your patients are able to schedule an appointment online. The difference here is that you can deny or reschedule their request depending on your availability. We hope you find this feature useful! This document is designed to show you how to use this feature in the most effective manner possible, as well as giving a member of your staff the ability to do this on your behalf.
Accepting or Declining Appointment Request Sent To You
1. When a patient requests a session with you you will receive an email with the subject "Video Session Request" along with the service name requested .
2. Log into your account. You should see the session request on your dashboard
3. You may choose to accept or decline the session request. The patient will have listed several different times to have the session based on your calendar, choose the one that you desire to accept the session and have it put on your calendar as well as having a session invitation sent to the patient. You may also decline the request. In either case you may type something in the "Response" field to have a message sent to the users account.
How To Accept or Decline a Session Request On Behalf of Someone Else
1. When a patient requests a session for a medical provider that you are a scheduler for you will receive an email with the subject "Video Session Request". It will also mention the service name being requested.
2. Once you get the email, log into your account and click the "Scheduling" tab at the top, then click "Requests"
3. Click on Assign for the request you want to view
4. A popup will appear with a list of providers for the practice, select the medical provider that you want to accept the request for and click accept. The choose ONE of the requested times. If you choose to decline the request, simply click decline. You may choose to send a message to the requestor by tying in the box above the "Accept" and "Decline" buttons before selecting one.
Please Note: If the host has any sessions scheduled within 2 hours of one of the requested time slots the already scheduled session may appear here as well. This is a function designed to be used only if you are planning to add a second patient to a currently scheduled session.
5. The Requestor will receive an email letting them know that the session was either accepted or denied. If accepted they will receive an invitation to the session as well.
Editing The Session
1. On the left-hand side of the session you want to edit, click on "Manage" for the following options:
- Reschedule: Reschedule the session for a new date/time. (Automatically sends reschedule notices.)
- Cancel: Cancel the session. (Automatically sends cancellation notices. The session won't count as billable unless you've already connected to it with your participant.)
-
- If it has been more than 5 minutes since the session start time, this will read as Remove instead. "Remove" will remove the session from you dashboard without sending any cancellation notice.
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- Schedule Next...: Schedule another session with the same participants and settings. The date will pre-populate as 7 days from the time of this session, but you can change the date and/or time before clicking to Save.
Please Note: If a session still has documents required to be filled out, that were not filled out, the session will not be automatically removed as other old sessions are removed. If you want to cancel or remove a session that has unsubmitted, required documents, there will be additional red text on the confirmation message:
Editing The Session Patients
1. Use the "Edit" button underneath the name of the session participant you would like to edit.
2. This will bring up the "Edit Participant Window". Change any information as needed.
3. Use Save button in the lower right-hand corner when done.
4. If you have changed the participant's contact method/information, use the "Remind" button below their name to send a new invite/reminder.
Add A One Time Appointment Slot
1. Click on the profile icon in the upper right-hand corner, and select "Appointment Slots" from the drop-down menu.
2. Click on the dropdown next to "What Would You Like To Do?" and select "Add an Appointment Slot".
3. Click on the dropdown next to "One Time or Weekly?" and select "One Time".
4. Click on the "From Time" field to have the timepick appear. Click a starting hour and then select minute value, in your account's time zone. Click "AM" or "PM" to indicate which is applicable.
5. Set a "To Time" the same way.
6. Click on the "Date" field to make the datepicker appear, and select the date the appointment slot should be for.
7. Click "Add" to add the appointment slot to your calendar. It will appear on the calendar in green and be viewable to users.
Add A Weekly Appointment Slot
1. Click on the profile icon in the upper right-hand corner, and select "Appointment Slots" from the drop-down menu.
2. Click on the dropdown next to "What Would You Like To Do?" and select "Add an Appointment Slot".
3. Click on the dropdown next to "One Time or Weekly?" and select "Weekly".
4. Click on the "From Time" field to have the timepick appear. Select a starting hour and then minute value, in your account's time zone. Click "AM" or "PM" to indicate which is applicable.
5. Set a "To Time" the same way.
6. Check the box next to the days of the week that this appointment time slot should apply to.
7. Click on the "Starting On" field to make the datepicker appear, and select the date the recurring appointment slot should start on. (Leave blank to start immediately.)
8. Click on the "Ending On" field to select the last date the recurring appointment slot should appear for. (Leave blank to continue indefinitely.)
9. Click "Add" to add the appointment slots to your calendar. They will appear on the calendar in green and be viewable to users.
Add availability Slots On Behalf Of A User
1. Click on the "Scheduling" tab at the top of the page, and select "Providers" from the drop-down.
2. Click on the “Slots” button in the same row as the user you want to manage slots on behalf of.
3. Follow the instructions for the first two sections to schedule a one time appointment slot or a recurring appointment slot on behalf of another.
Please Note: You can have multiple Out Of Office Slots and Rules active at a time. For instance, if you take every Thursday off and set up a rule to reflect that but will be out of office next Tuesday you can set a one time out of office slot for Tuesday and leave your every Thursday rule intact and active at the same time.
Add A One Time Out Of Office Slot
1. Click on the profile icon in the upper right-hand corner, and select "Appointment Slots" from the drop-down menu.
2. Click on the dropdown next to "What Would You Like To Do?" and select "Add an Out of Office Slot".
3. Click on the dropdown next to "One Time or Weekly?" and select "One Time".
4. Click on the "From Time" field to have the timepick appear. Click a starting hour and then select minute value, in your account's time zone. Click "AM" or "PM" to indicate which is applicable.
5. Set a "To Time" in the same way
6. Click on the "Date" field to make the datepicker appear, and select the date the out of office slot should be for.
7. Click "Add" to add the out of office slot to your calendar. It will appear on the calendar in red and prevent any overlapping appointment slots from being viewable to users.
Add A Weekly Out Of Office Slot
1. Click on the profile icon in the upper right-hand corner, and select "Appointment Slots" from the drop-down menu.
2. Click on the dropdown next to "What Would You Like To Do?" and select "Add an Out of Office Slot".
3. Click on the dropdown next to "One Time or Weekly?" and select "Weekly".
4. Click on the "From Time" field to have the timepick appear. Click a starting hour and then select minute value, in your account's time zone. Click "AM" or "PM" to indicate which is applicable.
5. Set a "To Time" the same way
6. Click on the "Starting On" field to make the datepicker appear, and select the date the out of office slot should start on. (Leave blank to start immediately.)
7. Click on the "Ending On" field to select the last date the out of office slot should appear for. (Leave blank to continue indefinitely.)
8. Click "Add" to add the out of office slots to your calendar. They will appear on the calendar in red and prevent any overlapping appointment slots from being viewable to users.
Add An Out Of Office Slot On Behalf Of Another Healthcare Provider
1. Click on the "Scheduling" tab at the top of the page, and select "Providers" from the drop-down.
2. Click on the “Slots” button in the same row as the user you want to manage slots on behalf of.
3. Follow the first two sets of directions to schedule either a One Time out of office or a Recurring out of office event on behalf of another.
1. To request control, click anywhere on their video window, and click on the three dots that appear in the upper right hand corner. Then select "Request Camera Control" from the list that appears.
Please Note: in order for this to work you must be in Gallery View
2. The participant will see a request message, and must click "Approve" to grant you access to their camera.
3. You will automatically change to speaker view, and camera controls will appear on the video window.
4. Once you are done with the camera switch back to gallery view and then click anywhere on their video window. Click on the three dots that appear in the upper right hand corner, and select "Give Up Camera Control".
Please Note: you can also simply end the session
1. Gallery View will make all of the session participants the same size
2. if you want to change to gallery view click anywhere on the video window and the click on "Gallery View" in the upper right hand corner of the screen.
For Account Administrators
Every patient needs to have an internal session account. This allows us to accurately gather information about each patient's usage of the video session service, auto-fills their information for the sessions, if your company has joined our APIConnect program it will also sync the session information to your EMR to help you keep more accurate records. This document will show you how to create these accounts.
1. One of your Account Administrators will need to log into their secure video portal
2. In the upper right hand corner of their account dashboard is the profile icon
3. Click on the Profile Icon and then the "Account Users" button
4. Find the "Create New User" Button in the bottom left and click it
5. Fill in the Patient information and make sure to select the "Videoconference Session Participant" option under "Roles" that is the only Role that patients need. The others should ONLY be used for medical resources.
6. Set a temporary password for the Patient
7. When you hit save in the bottom left the patient will be created and will receive an email shortly that looks like the one below containing their login and password. They will be required to change their password the first time they login.
1. Log into your Virtual Care Platform Account and select the profile icon in the top right, then select Account Users
Please Note that the user can also choose to reset their own password on the login screen
2. Find the right user in the user list and select "Edit"
3. Select "Change Password" in the bottom left
4. Choose a password for the user and provide it to them
Pan-Tilt-Zoom (PTZ) cameras are cameras which are capable of being controlled remotely to pan (rotate) or tilt, or zoom in or out. This can be particularly useful in telehealth applications, if the patient is unable to adjust the camera themselves, or if the clinician wants to examine the patient directly without making the patient stop and adjust the camera for them each time they need a different view.
Currently the following camera models are supported. We cannot guarantee that any other PTZ camera will work correctly with our system and we heavily discourage the use of other PTZ cameras because of this.
Account Services are a way to attack a service name and payment requirements to a session. This document will show you how to do this.
Please Note: In order to add payment requirements to a session you must connect your Stripe account to the Virtual Care Platform.
1. Click on the profile icon in the upper right hand corner of the screen and click on "Account Services" from the dropdown menu.
2. Scroll down to the bottom of the page and click the "Create Service" button
3. Fill out the appropriate fields in the form that will pop up. It should look similar to the one below.
- Service Name: Enter the name of the service as it should appear to participants.
- Service Description: Enter the description of the service as it should appear to participants.
- Payment (US $): If applicable, enter the amount the participant must pay before entering the session. (Include only digits, or a decimal point.)
- Scheduling Duration (minutes): Enter the number of minutes that should be blocked off for the service in your scheduling calendar.
- Appointments per time slot: Enter the number of concurrent reservations that can be made through your scheduling calendar. (COMING SOON)
4. Click the "Save" button to create your service